ISO 20000:2018 IT Service Management Certification – UAE
At Regal Benchmark of Compliance & Certifications (RBCC), we provide impartial auditing services for ISO 20000:2018, the international standard for IT Service Management. Our auditors conduct independent assessments to verify compliance and issue accredited certification upon successful completion.
About the Standard
ISO 20000 focuses on establishing, implementing, maintaining, and continually improving a Service Management System (SMS). It helps organizations deliver managed services to customers, both internal and external, with consistent quality and reliability.
Business Impact of Certification
- Optimize IT service delivery and improve customer satisfaction
- Enhance service reliability and reduce downtime
- Improve IT governance and risk management
- Demonstrate commitment to international IT service standards
- Increase operational efficiency and cost-effectiveness
- Better alignment between IT services and business objectives
- Enhanced vendor management and supplier relationships
- Improved incident and problem management processes
Our Audit & Certification Services
- Stage 1 (readiness) and Stage 2 (certification) audits
- Surveillance audits to maintain certification validity
- Recertification audits at the end of the cycle
- Auditor-led awareness and training sessions
- Comprehensive audit reports with findings and closure requirements
- Issuance of accredited ISO certificates after successful audit closure
- Gap analysis and readiness assessments
- Service management process optimization guidance
Key Service Management Processes Covered
- Service Level Management
- Service Reporting
- Service Continuity and Availability Management
- Budgeting and Accounting for IT Services
- Capacity Management
- Information Security Management
- Business Relationship Management
- Supplier Management
- Incident and Service Request Management
- Problem Management
- Configuration Management
- Change Management
- Release and Deployment Management
Why Choose RBCC
- Independent and impartial certification body based in the UAE
- Accredited auditors with extensive IT service management experience
- Transparent audit process aligned with international standards
- Strong presence across all emirates: Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, UAQ
- Commitment to timely, professional and value-driven certification
- Deep understanding of ITIL and IT service management frameworks
- Specialized expertise in technology and service provider industries